The Good, Bad, Ugly charts

FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
EPB Fiber Optics	4.73	0%	$168	8	A+	A-	A+	A+	A		TN 4 recent reviews
Verizon FiOS	4.26	1%	$79	13	B+	B+	A	B	A-	A-	MA NY TX VA NJ FL PA MD OR CA WA 84 recent reviews
AT&T U-Verse	3.81	1%	$113	13	B	B+	A-	B	B	C	LA SC NC AL TN FL CT OH CA WI MO MI TX AR IN GA IL 58 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Callcentric	4.63	5%	$15	3	A-	A	A	A	A	A-	SC FL PA CA WI 20 recent reviews
Cbeyond	4.61	50%	$605	31	A-	A-	A+	A	A	A	CA 6 recent reviews
callwithus	4.55	0%	$7	1	B	A	A	A	A	A	CA 5 recent reviews
FreePhoneLine	4.54	0%	$4	11	A	A	A	A	B	A	ON 5 recent reviews
voip.ms	4.50	2%	$11	2	A-	A-	A	A	A-	A	ON QC CA 21 recent reviews
ooma	4.48	3%	$7	2	B+	A	A	A-	B	A	NY TX NJ IL CA 10 recent reviews
VoicePulse	4.36	1%	$18	5	B+	A	A-	A-	B+	A-	GA FL NY CA 8 recent reviews
PHONE POWER	4.28	2%	$15	8	B+	A-	A-	B+	A-	B+	NY PA FL CA MA NJ IL 22 recent reviews
VOIPo	4.25	2%	$12	7	B	A	A-	B+	A-	A-	SC AL NC VA FL CT CA WI TX GA IL 22 recent reviews
Future Nine Corporation	4.23	3%	$10	3	C+	B+	A-	A-	A-	A	TX PA WA CA 10 recent reviews
Vonage	3.95	3%	$27	7	B+	A-	B+	B+	C+	B+	AL TN PA CA MA TX NJ GA 17 recent reviews
ViaTalk	3.89	0%	$17	9	B+	A-	B	B	B-	B	TX PA 8 recent reviews
magicjack.com	3.68	0%	$2	5	C+	A-	B	B	C	A-	NC TX 9 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
T-Mobile US	4.43	0%	$70	1	A-	A	A-	A-	A-	A	NY TX NJ FL CA 9 recent reviews
Millenicom	4.23	2%	$60	5	B+	A	B+	B	A-	B+	MO NC NY 7 recent reviews
Sprint Mobile Broadband	3.94	5%	$55	4	B+	A-	B+	B-	B	B	CA 9 recent reviews
Clear Wireless	3.64	0%	$56	3	B	A-	C+	C+	B-	B+	TX GA IL WA 13 recent reviews
Verizon Wireless Broadband	3.62	8%	$62	8	B	A-	B	C+	B-	B-	NC VA FL CA OH IA WA 10 recent reviews
AT&T Wireless Broadband	3.55	0%	$58	8	B	A	B-	C	C+	C+	CA TX 8 recent reviews
Clearwire Wireless	3.29	2%	$43	5	B-	A-	C	C	C	C+	NC TX GA PA IL NV OR CA WA 31 recent reviews
Cricket Broadband	3.24	4%	$41	2	C+	A-	C	C	C	C+	PA 6 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
TekSavvy Cable	4.17	0%	$47	16	B	B-	A	A-	B+	A-	ON QC 20 recent reviews
WOW Internet and Cable	4.08	0%	$65	7	A-	B+	B+	B	B+	B+	IL OH 8 recent reviews
Optimum Online	3.91	1%	$46	6	B	B+	B+	B-	B	B+	NJ NY 16 recent reviews
Earthlink Cable Modem Serv..	3.88	0%	$42	8	B+	B+	B+	B-	B	B+	NY 8 recent reviews
Shaw	3.72	1%	$48	6	B	B+	B	B-	B-	B	BC AB 8 recent reviews
Cox HSI	3.70	1%	$51	6	B	B+	B	B-	B	B-	LA RI AZ OK KS VA FL NV OH CA 50 recent reviews
RoadRunner Cable	3.67	1%	$53	7	B	B	B	C+	B-	B	WI NC NY TX HI FL CA OH 65 recent reviews
Videotron	3.62	2%	$68	6	B-	B	A-	B-	B-	C+	QC 6 recent reviews
CableOne	3.48	0%	$59	4	B	B	B	B-	B-	C	ID MO AZ 4 recent reviews
RCN CABLE	3.46	1%	$87	8	B-	B	B	C+	B-	B-	PA IL NY 7 recent reviews
Cogeco Cable	3.45	2%	$61	7	B	B	B	C+	C+	C	ON QC 22 recent reviews
Comcast Formerly ATT Broa..	3.43	0%	$48	9	B-	B	B	C	B-	B-	7 recent reviews
Bright House	3.33	2%	$83	4	B-	B+	C+	C	C+	C+	FL MI 9 recent reviews
Comcast	3.32	1%	$59	7	B-	B-	B	C	B-	C+	SC MS VA PA DC WV NM AZ MA MN TX NJ OR WA AL TN UT FL CT MD CA CO MI IN GA IL KY 150 recent reviews
Knology	3.29	2%	$81	8	B	B	C+	C	B-	C	GA AL 4 recent reviews
Mediacom	3.16	1%	$61	8	C+	B-	B-	C	C+	C+	IA MO AL IL MN 15 recent reviews
Suddenlink	3.13	0%	$63	8	C+	B-	C+	C	C+	C	LA TX CA WV 18 recent reviews
Bresnan Online	3.13	3%	$62	9	B-	B	C+	C	C	C-	CO WY MT 5 recent reviews
Charter Pipeline	3.11	1%	$56	8	C+	B-	C+	C	C+	C	SC AL TN CA WI MO MA MI MN TX GA NV WA OR 54 recent reviews
Time Warner Cable	3.08	2%	$72	13	C+	B-	C+	C	C+	C	WI NC NY TX ME CA OH 22 recent reviews
Rogers Hi-Speed	3.07	1%	$50	6	C+	B-	B	C-	C	C-	ON 20 recent reviews
Metrocast Communications	3.00	3%	$66	8	C+	B-	C+	C	C-	C-	CT MS MD 4 recent reviews
3 Web	2.57	0%	$32	12	C	C	C-	D-	D+	C	ON 4 recent reviews
BroadStripe	2.53	0%	$72	8	C+	B-	D	D+	D+	D	MI WA 4 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
TekSavvy DSL	4.62	0%	$39	7	A	A-	A	A	A	A	BC ON AB QC 86 recent reviews
AT&T Southeast	3.62	2%	$47	17	B-	B	B+	C+	B-	B	SC MS AL NC TN GA FL KY 28 recent reviews
Embarq Now CenturyLink	3.61	3%	$54	10	B	B	B	B-	B-	B-	MO NC VA FL NV OH 21 recent reviews
AT&T Midwest	3.57	3%	$41	17	B-	B-	B	C+	B-	B	IL 13 recent reviews
Qwest.net	3.51	3%	$49	13	B-	B-	B	C+	B-	B-	ID IA NM AZ CO UT OR 19 recent reviews
AT&T Southwest	3.46	2%	$44	19	B-	B-	B	C	B-	B	CA TX 13 recent reviews
Verizon Online DSL	3.21	2%	$40	18	B-	C+	B-	C-	C+	B-	NC NY VA PA FL MD OH CA WV MA TX NJ IL WA OR 49 recent reviews
Windstream	3.12	2%	$50	12	C+	B-	C+	C	C+	C	SC AL NC AR TX GA PA FL NE KY OH 25 recent reviews
Bell Sympatico	3.00	1%	$45	9	C+	B-	B-	D+	C	C	ON QC 14 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Speakeasy	3.91	3%	$87	20	B+	B+	B+	B	B+	B-	NY CA 5 recent reviews
Cincinnati Bell	3.86	3%	$41	10	B	B	A-	B-	B	B+	1 recent reviews
Covad Communications	3.70	9%	$78	13	B+	B	B	B-	B	B-	CA 4 recent reviews
Verizon west (ex GTE)	3.27	4%	$47	24	B-	C+	B	C	B-	B-	1 recent reviews
Pacific Bell - SBC	3.22	2%	$46	21	C+	C+	B	C	C+	B-	CA 5 recent reviews
EarthLink	3.22	1%	$48	28	B-	C+	B-	C	B-	C+	NY TX IL CA 8 recent reviews
America Online	3.12	0%	$41	21	C+	B-	B-	C-	C+	C+	2 recent reviews
Choice One Communications	2.88	44%	$206	55	C+	C+	C+	C-	C	D+	1 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
SONIC.NET	4.62	2%	$37	10	A-	A	A	A	A	A-	CA 7 recent reviews
DSL EXTREME	4.20	2%	$42	11	B+	B+	B+	B+	B+	A-	IL MD WA CA 34 recent reviews
AT&T Yahoo	3.73	2%	$34	10	B-	B	B+	B-	B	B+	WI CT CA TX 21 recent reviews
AT&T DSL Service	3.43	2%	$37	10	B-	B-	B	C+	B-	B-	AL NC OK FL OH CA WI MO MI IN TX GA IL 30 recent reviews
TELUS	3.39	2%	$46	17	B-	B-	B	C	B-	B-	BC AB 6 recent reviews
CenturyLink	3.37	2%	$52	12	B-	B-	B-	B-	C+	C	AL NC VA FL WI MO AR TX NV WA OR 31 recent reviews
Acanac	3.29	1%	$22	9	B-	B-	C+	C	B-	B	ON QC 23 recent reviews
Frontier Communications	3.10	2%	$50	13	C+	B-	B-	C+	C+	C-	AZ NY 8 recent reviews
Primus Telecommunications ..	2.80	0%	$55	16	C+	C	C	D+	C-	C	ON 5 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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Charts - The Good, The Bad and The Ugly - Issue #543 ©