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story category Verizon Workers Say Telco Neglecting Copper
NY union workers mirror complaints in other states...
(old news - 01:12PM Tuesday Jan 20 2009)
tags: Fiber · business · telco · Verizon FiOS · Verizon Online DSL
While Verizon is praised for embracing FTTH, the telco has also repeatedly come under fire for neglecting copper infrastructure, union workers in several states saying that necessary resources needed to support DSL and landline networks are no longer available. Workers say that preventative maintenance programs have been abandoned, and they're being asked to implement band-aid repairs -- which are meant to be temporary but are left permanently. We've seen these complaints in Virginia and Florida, but this week finds union workers complaining in New York City as well. From the New York Daily News:
...union officials said that Verizon foremen regularly instruct workers in the field to splice faulty copper lines instead of replacing them - cutting costs but sacrificing quality. The patched-up lines often go out of service just days later due to rain, snow or heavy winds - creating headaches for customers - but Verizon keeps instructing workers to splice instead of replace, union leaders said.
Verizon has promised to wire all of New York City with FiOS by 2014, and denies they're neglecting their legacy infrastructure. In states like Virginia and Florida, customer service complaints have risen, and state regulators claim Verizon's neglect of aging infrastructure is a major reason why.

Related:
  1. Verizon Has No Plans To Cap, Throttle
  2. Verizon Reports Largest FiOS Additions To Date
  3. Is Verizon Considering Metered Billing?
  4. Verizon: LTE iPhone 'Apple's Decision'
  5. Verizon FiOS Growth Slowing Down
  6. Verizon Job Cuts Just Keep Coming
  7. Baltimore Wants To Know Why They Aren't Worthy Of FiOS
  8. Craig Moffett Still Busily Predicting Doom For Verizon
Forums » Verizon Workers Say Telco Neglecting Copper
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cferra
Premium
join:2005-01-31
Rockville, MD

Been the case.

This has been the case since the roll out of FiOS. I got my first install of FiOS, I moved since then in Valley Stream, I want to say like 2 and a half years ago. I was told by the technician THEN that they were abandoning their copper network and band-aiding it. Verizon no longer has a vested interested in a network that they are required to share, with FiOS, they are not required to share the lines that they put up, so they are pushing that HARD.

Chris

JohnDrenZ
Premium
join:2000-04-03
Phoenix, AZ
·Qwest.net

Re: Been the case.

I worked for the phone company for 16 years (Verizon & Qwest) and left when fios was still a dream and it always was band aid repairs. They only issue here is over time, people doing fios are making money and Pots isn't. Working for the phone company with no overtime is a crappy job!
cferra
Premium
join:2005-01-31
Rockville, MD

Re: Been the case.

That makes sense, FiOS installs and runs are being pushed to the forefront, so the O/T would be there.
xsiddalx

join:2005-03-11
Chicago, IL

It's as simple as that!

The entire telecommunications market is so controlled by the government. Sometimes it works, sometimes it don't (we all have the CATV called internet, it's high speed but we no longer have competition like we did in the dial up days).

We vote with our wallets and the regulators generally respond to the least common element.

Their copper is nearly depreciated anyway, Verizon is price cap regulated (no regulatory incentive to invest), and the jury is still out on the provider getting all their cash from the customer directly or via a combo of customer / wholesale provider. In any case, they are acknowledging high bandwidth connections to the home are the new POTS lines. Not really too complicated. It's the business model that needs to work itself out that is complicated.

said by cferra See Profile :

This has been the case since the roll out of FiOS. I got my first install of FiOS, I moved since then in Valley Stream, I want to say like 2 and a half years ago. I was told by the technician THEN that they were abandoning their copper network and band-aiding it. Verizon no longer has a vested interested in a network that they are required to share, with FiOS, they are not required to share the lines that they put up, so they are pushing that HARD.

Chris

major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:

said by cferra See Profile :

This has been the case since the roll out of FiOS.
LMAO. Telcos like VZ have neglecting copper since long before FiOS. Case in point. Any place in the state of Pennsylvania east of Shittsburgh and North of Philly. Copper hasn't been replaced in oh, say, 75 years or so. As a result, if the winds blows too hard the phone lines go out. Same goes for electricity, but fault lies with another utility not Verizon.
--
The Toll

Tracking Lord Stanley
devnuller

join:2006-06-10
Hollis, NH

You lost me at....

"...union officials said..."

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Re: You lost me at....

said by devnuller See Profile :

"...union officials said..."
Agreed. We've seen how great unions have been for the Big 3 car companies. I take what they say about copper with a grain of salt.
--
Blagojevich / Madoff 2012!
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Cambridge Springs, PA
clubs:

Re: You lost me at....

Wow how about evaluating the message instead of the messenger?

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

Re: You lost me at....

Because the message is brought into question if the messenger is HIGHLY biased. We are only getting their side of "the message" and can't trust them to tell us the whole story.
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Cambridge Springs, PA
clubs:

Re: You lost me at....

And the poster I replied to shows his bias and closed mind when he refuses to evaluate the message and instead evaluates the messenger.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FiOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath


1 edit

Re: You lost me at....

The message of a highly biased messenger is pointless. There is nothing to evaluate other than the agenda of the messenger.

If the source of this message were totally unbiased I would agree, but coming from a group with such a huge financial interest, it can't be taken at face value at all.

You can't trust ANYTHING the union says just as you can't trust ANYTHING Verizon corporate spokesholes say.

S_engineer

join:2007-05-16
Chicago, IL
·Comcast

Re: You lost me at....

You've been listening to Rush for too long....

Heres a clear cut case where not only are the technicians working on these lines complaining about it, but state agencies are also complaining about this. Lets take you for example. Your from California...do I dismiss Californias financial problems because you say that you have them.... No!
Why, because it's common knowledge. Your disgust with the collective bargaining agents that provided a forty hour work week and benefits for both union and non union workers is showing. Your lack of gratitude is duly noted.
--
"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FiOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath

Re: You lost me at....

You've been listening to union puppetmasters for too long.

Sorry, I am not going to believe the union who has a huge financial interest in the outcome nor state agencies eyeing earmarks from the Fed to fix these supposed problems.

The only thing I trust less than a corporate spokeshole or union thug is a government hack.
xsiddalx

join:2005-03-11
Chicago, IL

Re: You lost me at....

said by Dogfather See Profile :

You've been listening to union puppetmasters for too long.
Please define a union puppetmaster.

said by Dogfather See Profile :

Sorry, I am not going to believe the union who has a huge financial interest in the outcome nor state agencies eyeing earmarks from the Fed to fix these supposed problems.
The union represents their members (or not).
Management represents their employees (or not).
The board represents their stockholders (or not).

Why would you trust anything any of them say?

Don't they all represent themselves first?

Just curious what you think.

said by Dogfather See Profile :

The only thing I trust less than a corporate spokeshole or union thug is a government hack.
Agreed, sometimes. Keep in mind the terms spokeshole, hack and thug may all shift amoung the parties mentioned, none of the have a monopoly on any of the terms.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FiOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath


4 edits

Re: You lost me at....

Union Puppetmaster =
quote:
...union officials said that Verizon foremen regularly instruct workers in the field to splice faulty copper lines instead of replacing them
That's my point. I don't trust anything anyone with a financial or other "stake" in the outcome says. If it were some corporate spokeshole bragging about deployment I wouldn't believe any of it. If it's some political hack saying it, I don't automatically believe it (especially in a big earmark era). By their nature they're all greedy liars.

And no, hack, thug, spokehole doesn't shift...it's what all these propagandists are and always will be. The fact that they represent "themselves" solely is why we must question everything they say.
qworster

join:2001-11-25
Bryn Mawr, PA
·Brand X Internet
·DSL EXTREME


1 edit
said by Dogfather See Profile :

The message of a highly biased messenger is pointless. There is nothing to evaluate other than the agenda of the messenger.

If the source of this message were totally unbiased I would agree, but coming from a group with such a huge financial interest, it can't be taken at face value at all.

You can't trust ANYTHING the union says just as you can't trust ANYTHING Verizon corporate spokesholes say.
Doggie boy, I can tell you for a FACT that this is happening all over and I'm NOT a member of amy union. It's a directive handed down from management.

Turn off your obvious anti union bias, take your head out of the sand, and see the reality right in front of your eyes!

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

2 edits

Re: You lost me at....

LOL. You go on drinking that union Kool-Aid sport. I'll wait for a non-biased assessment thanks.

I guess you also believe it when a tobacco company tells you that 2nd hand smoke isn't harmful to your health.
comitatus1

join:2008-10-31
·Embarq Now Century..
·WildBlue

said by DannyZ See Profile :

Wow how about evaluating the message instead of the messenger?
Would you take abstinence advice from Wilt Chamberlain?

I didn't think so.
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Cambridge Springs, PA
clubs:


1 edit

Re: You lost me at....

If I evaluated his advice for what it wa,and it was sound advice, then yes. Just because someone may be a hypocrite/biased/whatever doesn't mean they cannot raise valid points or offer factual information.
--
Out the 10BaseT, through the modem, down the co-ax, over the fiber, across the backhaul, past the edge router, off the network...nothing but net

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

said by DannyZ See Profile :

Wow how about evaluating the message instead of the messenger?
The union has much to lose by Verizon dumping copper and much to gain by keeping copper. That should put the message in a more appropriate context.
--
Blagojevich / Madoff 2012!

Ryno
The Wanderer
Premium
join:2001-04-07
Danielsville, PA
·Verizon Online DSL

said by pnh102 See Profile :

said by devnuller See Profile :

"...union officials said..."
Agreed. We've seen how great unions have been for the Big 3 car companies. I take what they say about copper with a grain of salt.
I'm sure all the fat cats up top earning a gazillion dollars are not union. BOTH sides are at fault, both side make "live for today" decisions, not long term.

A couple years ago Ford was getting $9000 profit on every Expedition. on top of that dealers were getting an additional slice of pie making the pure profit alone well over $10,000 - $12,000. this was after costs.

Maybe if they put out a quality product at a reasonable price more people could afford new vehicles. but then Joe Blow CEO couldn't make his unreasonable salary, and the banks playing with stocks wouldn't be making money, and the mutual fund managers could ... nm, nothing will change

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Re: You lost me at....

I agree with you regarding the Big 3 executive salaries. But that's also the shareholders' fault.
--
Blagojevich / Madoff 2012!
xsiddalx

join:2005-03-11
Chicago, IL

Re: You lost me at....

said by pnh102 See Profile :

I agree with you regarding the Big 3 executive salaries. But that's also the shareholders' fault.
Ya millions of people against a few. ..those shareholders have lots of power..lol

In essence, we can put our money into those stocks and bonds or we can get our .02 per cent in a bank account.

Referring to shareholders as owners isn't exactly truthful.

We are just a source of capital. As long as we are relatively comfortable that a company is "good" and produces more than bank account interest we'll toss some money their way.

By no means do we have any control over the corporation.

I certainly agree with you if you mean we should be voting with our hearts and not our minds in terms of investing.

...but we don't...

Obama is a start towards "we do".

No politics intended, just an observation (hunch).
majortom1029

join:2006-10-19
Lindenhurst, NY
·Optimum Online

What the union states is true. I originally had verizon copper phone line service. I was tied up with a doctors office (i would pick my phone up and hear the conversation) . VErizons tech supp told me right out that they will not fix the problem because they are installing fios and dont want to spend the money to fix the copper . HE also said if I dont like it go somewhere else. So we did we went to cablevisions voip and have had great phone service ever since.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: You lost me at....

That's been an Ohio issue long before FiOS was ever thought of. Hell that was back when DSL first came out and in Ohio VZ was not allowed to sell VZ Online. Only the loop and was had to let an ISP handle the rest.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

said by majortom1029 See Profile :

So we did we went to cablevisions voip and have had great phone service ever since.
So then what's the problem?
--
Blagojevich / Madoff 2012!
xsiddalx

join:2005-03-11
Chicago, IL

As much as the telcos and cablecos suck sometimes, I highly doubt anyone would tell you to go somewhere else...if so..socially network the video of that!

said by majortom1029 See Profile :

What the union states is true. I originally had verizon copper phone line service. I was tied up with a doctors office (i would pick my phone up and hear the conversation) . VErizons tech supp told me right out that they will not fix the problem because they are installing fios and dont want to spend the money to fix the copper . HE also said if I dont like it go somewhere else. So we did we went to cablevisions voip and have had great phone service ever since.
jc100

join:2002-04-10
Sure... cause the CEOS making Millions in Kick Backs and Bonuses and begging for Billions in bail out money are unioned right? Mismanagement starts at the top and flows downriver.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Re: You lost me at....

said by jc100 See Profile :

Sure... cause the CEOS making Millions in Kick Backs and Bonuses and begging for Billions in bail out money are unioned right? Mismanagement starts at the top and flows downriver.
To be fair, it was the management that did indeed give away the store to the unions (at least in the Big 3). And yes, you're right, the bungling starts at the top. But when it comes down to putting the vehicles together, that's where the unions take most of the blame.
--
Blagojevich / Madoff 2012!

spg
Grrrr

join:2001-10-31
NOT Texas!

Re: You lost me at....

Union or non, assembly workers can only install parts that are before them. THEY don't design the parts, manafement does. Management calls out the specs. The rank and file installs crap just as well as quality. Design a good product and don't shortshrift the customer on quality and it doesn't matter who installed it.
--
Life is hard. It's harder if you're stupid. - John Wayne
jc100

join:2002-04-10

Re: You lost me at....

Click for full size
Exactly. The Engineers design what the grunts put together. If the product sucks, the people slapping it together are not to blame. Sure, they could MAKE SUGGESTIONS, but how many times do these fall on deaf ears? Once again, shit flows from the top and backs up at the bottom. As for pnh, unions were created because Management FAILED to listen to workers to begin with. Had this NOT been a problem, there wouldn't be a need for unions. Are they perfect, NO. Do they get greedy, YES. However, the problems that lead to these unions being formed STARTED due to bad management.

Enjoy this nice picture.
xsiddalx

join:2005-03-11
Chicago, IL

said by spg See Profile :

Union or non, assembly workers can only install parts that are before them. THEY don't design the parts, manafement does. Management calls out the specs. The rank and file installs crap just as well as quality. Design a good product and don't shortshrift the customer on quality and it doesn't matter who installed it.
A great case for outsourcing US jobs to any country with workers willing to work for less wages (adjusted for currency differentials) and less benefits (adjusted for quality).

Sort of implicates all kinds of businesses and implies our US wages need to decreases long term until there is an equilibrium between the "west" and impoverished countries.

Let's keep thinking those 30-50k starting salaries out of college will continue...let alone 100k to be an installer of parts.

Where I disagree is that the quality IS in the installation, if the parts are good in the first place.

Then again, since we are on the auto industry, they are sort of tied into the capital markets...a car shouldn't really cost 2 years salary should it?

The customer is as much as fault...a smaller housing bubble in a sense.

N10Cities
Premium
join:2002-05-07
Fort Smith, AR
clubs:
·Cox HSI
·World Lynx


1 edit

Re: You lost me at....

said by xsiddalx See Profile :

A great case for outsourcing US jobs to any country with workers willing to work for less wages (adjusted for currency differentials) and less benefits (adjusted for quality).

Fine, then you figure out how to make the utilities, grocery store, oil companies, etc. lower their prices so I can afford to LIVE at that lower wage....
jc100

join:2002-04-10

Well the case for outsourcing is not as clear cut as you make it. On your basis, any warm body can be trained to do the work of a grunt. In theory, yes, I can train most people to do a job. What you don't get is a trained person who understands how to do it properly. Look at products made in the 1950s. Many of them still work today. Hell, my grandma still uses her ORIGINAL stove that came with the house. OLD cars are still on the road. Cars up until the early 80s were built very well and meant to last. Then, somewhere along the line, we became a throw away society. It's easier to buy a new one, than have what you first bought last. The consumer is to blame here. When this mentality kicked it, companies felt it was OK to send their production lines overseas where quality is OFTEN inferior. How much crap do you buy in china that is LITERALLY made like CRAP? I'm not saying slapping the made in U.S. suddenly changes things, but it sure helps. More or less, society as a whole has allowed and lead to the problems we suffer. Consumer demand has been one driving factor in companies looking elsewhere. Another of course, is wanting to make the BIGGEST profit at the cheapest rate. In my opinion, if consumers REALLY wanted to rectify this, they'd simply buy Made in the U.S.A. Yet, we enjoy the cheap prices and our throw away attitudes all too much to want to go back to expensive prices and things that last.

As for wages, once again, unions were created because of management and safety conditions that went unchecked. Unions demand a lot now, but it's a two way street. Management is often inept, and the workers get disenfranchised and figure better pay make up for it. Greed comes into play, too. However, the unions for automakers don't speak for all unions. There are plenty of them out there that work just fine, and make sure workers who deserve to keep their job, have one to go back to. Before unions, if you got injured, sick, or missed a day, you'd be fired. Laws only changed in the 1930's, which was not that long ago. Before then, if you got killed or hurt, your job was going to someone else, and tough luck. To add insult to injury, it was your responsibility to care for yourself. It's not like there was disability back then...
xsiddalx

join:2005-03-11
Chicago, IL

said by pnh102 See Profile :

said by devnuller See Profile :

"...union officials said..."
Agreed. We've seen how great unions have been for the Big 3 car companies. I take what they say about copper with a grain of salt.
Unions took em down?

"Management" had no part in negotiations?

Yeesh...there is a reason Toyota pays it's workers in the US at the rate they do...the unions...Toy follows closely the package provided by the Big 3.

MCI once followed the pricing of ATT in the LD market very closely. One was union, one wasn't. I'm not implying unions have/had anything to do with it, but one is no longer around (criminals, no unions generally) and one is (absorbed by union related labor served, primarily).

Unions aren't any different than CEOs that serve on each others boards (appointed by each other)....their management both suck and are self-serving (yes unions have management).
st7860

join:2004-05-13
San Francisco, CA

»www.urbandictionary.com/define.p···rm=union
an association that uses thuggery, hooliganism, bribery and blackmail to get the wage level raised above its true value for lazy workers
xsiddalx

join:2005-03-11
Chicago, IL

Performance Review Time / Re: You lost me at....

said by st7860 See Profile :

»www.urbandictionary.com/define.p···rm=union
an association that uses thuggery, hooliganism, bribery and blackmail to get the wage level raised above its true value for lazy workers
yawn.

a web site.

I'll whip one up real quick and add my own definitions or if I find it cost prohibitive, I'll make sure the definitions get into the google search engine and sell ads..pfffght

I could well add Management:
an association that uses thuggery, hooliganism, bribery and blackmail to get the wage level raised below its true value for productive workers

It's performance review time....I'm in management...the latter is appropriate.

Educate

@bellsouth.net

Unions grew by 300% after WWII, they helped America grow and prosper by providing fair pay for workers. If the Union costs are so high as some southern conservative politicians say,then why doesn't the Jap cars reflect a lower price?Also you might want to ask them what type of state incentives and who paid the Japs to build in their state? Unions build America and keep profits in the U.S.A. Poor management and greed has caused the big three to falter.

Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
·Earthlink Cable Mo..

said by devnuller See Profile :

"...union officials said..."
I'll admit that I don't know enough about the whole infrastructure of a copper phone network, but when the union guy says "...Verizon foremen regularly instruct workers in the field to splice faulty copper lines instead of replacing them", isn't replacing lines an enormous task ?

See 7 replies to this post
ross

join:2000-08-16

There oughta be a law...

I'm sure that the Telcos are required by law to maintain the copper infrastructure, as well as emergency back-up systems. Someone should be suing...

NotAUnionPerson

@verizon.net

Re: There oughta be a law...

Actually there are laws, however I believe that the business plan takes fines for poor service into account. It actually costs less to pay fines than keep copper at min levels. Verizon has diverted all funds to FiOs, not only copper is suffering. They have cut funding to Service Trucks, Staffing, IT(Billing) and many other areas. For those of you that think this is the normal course of business, this has gone beyond that... they are sacrificing the business to ensure that FiOs is installed.
xsiddalx

join:2005-03-11
Chicago, IL

Re: There oughta be a law...

said by NotAUnionPerson :

Actually there are laws, however I believe that the business plan takes fines for poor service into account. It actually costs less to pay fines than keep copper at min levels. Verizon has diverted all funds to FiOs, not only copper is suffering. They have cut funding to Service Trucks, Staffing, IT(Billing) and many other areas. For those of you that think this is the normal course of business, this has gone beyond that... they are sacrificing the business to ensure that FiOs is installed.
Their business plan likely takes fines into account. The got some smart folks working for em...fines are less than the gains the get violating laws sometimes.

Customers don't generally complain to regulators or switch even when not satisfied. We are rather apathetic generally speaking and generally wouldn't know who to complain to regulatory, politically, etc... outside of the company itself, nothing new.

Doubtful that VA is cutting business "just to install FIOS".

They are more likely cutting budgets and diverting funds to gamble on the fiber to the home objective having a longer term payoff.

insomniac84

join:2002-01-03
Schererville, IN

Nothing says they can't patch a cable vs. running a new one. All that matters is that it works. I would not trust the union's claims that the patches fail a few days later. If this was true, they wouldn't be patching as the network would never be up.

OSUGoose

join:2007-12-27
Columbus, OH
clubs:
They are doing the bare min. Thus the bandaid repairs. It works, just not as great as it should, but its stil able to call 911,thus no violations. Untill u get no dil tone or circuits are busy for 11, no regulatory agency is gonna care.

nycdave
Premium,MVM
join:1999-11-16
Melville, NY

Slow News Day?

More of the same....

This has been covered way too many times here...

BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
·Cox HSI

Re: Slow News Day?

said by nycdave See Profile :

More of the same....

This has been covered way too many times here...
I was thinking the same, isn't this reposted at least once a month?
--
"Don't steal. The government hates competition."

mod_wastrel

join:2008-03-28

Band-Aid

The only "permanent" repair for copper is fiber. Any repair of [Verizon] copper infrastructure will probably, by design, be temporary. Migrations that take years will always result in this kind of problem. I'm sure the dwindling numbers of copper/land-line customers has something to do with it, too.
xsiddalx

join:2005-03-11
Chicago, IL

Re: Band-Aid

said by mod_wastrel See Profile :

The only "permanent" repair for copper is fiber.
The quotes rock!

said by mod_wastrel See Profile :

Any repair of [Verizon] copper infrastructure will probably, by design, be temporary. Migrations that take years will always result in this kind of problem. I'm sure the dwindling numbers of copper/land-line customers has something to do with it, too.
Maybe. Maybe it's politics.

Who owns the wireless connections?

You kill your phone line, where do you go? Att, Verizon, Sprint? They are all land line companies..not really losing anything. In fact, they are gaining...mobility has a premium over a fixed line.

How long til we complain there are no longer land lines because we've finally migrated to the wireless network?

Wireless rocks for telephone companies..no regulations of any type aside from interconnection! The cable companies really need to get some wireless networks in place themselves.

fifty nine

join:2002-09-25
Sussex, NJ

Always been this way

"Ol' reliable" POTS service has never been that way for me.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

Of course

It's in their financial interests to say Verizon is neglecting copper.

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN
·Comcast

POTS Nor FIOS

Plain old telephone system is exactly that plain and old.

However, its the only thing they offer to my area so they should service it well... and I for a fact know they do not.

Phone went out five months ago... nothing but static over it since they fixxed it... DSL ha not avail. Fios ha never coming to my area... sometimes I wish verizon would acually do something for their customers rather than their wallet.

Been debating about going to CDV but havent made the switch as my phone number would change... had the number for 15+ years... so...

bobgwen

join:2001-07-07
Bartow, FL

Re: POTS Nor FIOS

said by MalibuMaxx See Profile :

Plain old telephone system is exactly that plain and old.

However, its the only thing they offer to my area so they should service it well... and I for a fact know they do not.

Phone went out five months ago... nothing but static over it since they fixxed it... DSL ha not avail. Fios ha never coming to my area... sometimes I wish verizon would acually do something for their customers rather than their wallet.

It is the same here. No dsl, no Fios. Just pots and cable. Cable doesn't offer phone service. And yes, verizon SHOULD be maintaining their copper plant.
xsiddalx

join:2005-03-11
Chicago, IL

said by MalibuMaxx See Profile :

Plain old telephone system is exactly that plain and old.

However, its the only thing they offer to my area so they should service it well... and I for a fact know they do not.
Amen...but Verizon bought out GTE which basically was crap to begin with "i hear". Indiana isn't traditional "verizon/bell atlantic et al" territory. They are currently more concerned with getting the "new pots" right...cellular, which we all expect to be even worse but pay more for.

said by MalibuMaxx See Profile :

Phone went out five months ago... nothing but static over it since they fixxed it... DSL ha not avail. Fios ha never coming to my area... sometimes I wish verizon would acually do something for their customers rather than their wallet.
If POTS went out why didn't you complain to the PSC? Hopefully you didn't pay for any of those months.

FIOS will get to your area eventually...phone service got everywhere eventually. Maybe FIOS isn't really what you want...

said by MalibuMaxx See Profile :

Been debating about going to CDV but havent made the switch as my phone number would change... had the number for 15+ years... so...
Port the number to Comcast or whoever the cable company is.

You keep the number.

What happens if you ever leave CDV is even more up in the air due to differing regulations. It's probably best to disconnect yourself from your telephone number and treat it like an email address (JMO).

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN
·Comcast

Re: POTS Nor FIOS

Agreed our CO is GTE ext... and yes they just went live with their EVDO network sometime ago...

I did and no I didnt pay for those weeks... luckfully thats all it was...

Comcast said they cant port the number... which is the often the case around here... unfortunatly

DaveDude
No Fear

join:1999-09-01
New Jersey

We dont have to care, were the phone company.

Verizon, doesn't care about the residential customer. I had to be transferred 10 times, and re-explain my problem only to be hung up on. I have never had a good experience with them.

Metatron2008
Premium
join:2008-09-02
Stockbridge, GA
·Clearwire Wireless
·Charter Pipeline
·AT&T Wireless Broa..
·DIRECTV
·America Online
·Skype
·Vonage


1 edit

Would you rather have a company do nothing but...

Support old tech and collect your money, or make new tech and forget old tech?

The fact that verizon is planning for the future speaks alot better then all the other telcos and even some cable cos.

Considering the billions Verizon is paying for Fios, it's either rollouts of Fios, or keep supporting copper.
hoyleysox

join:2003-11-07
Long Beach, CA
·Cox HSI
·Time Warner Cable

Ironic Title to Article

Anybody notice the article is titled "Verizon crosses wires with critics" One would expect cheerleading from their employees, but not criticism.

This article reminds me of two classic expressions:
Do not bite the hand that feeds you.
With friends like that, who needs enemies.

What a flawed 'cooperative' model where the union has an incentive to try and embarass its employer in front of its customers.

anononononon

@verizon.net

No surprise

The new techs dont mind FIOS. THe old crustly tech with senority hate FIOS. THey no longer can take 2 hrs for a 15 mins fix. With the new technology comes change and alot of senior techs do not like it.
jfpatrick

join:2002-03-15
Leominster, MA
·Verizon Online DSL

You have no choice...

I was without Verizon phone service off an on for a month, due to "underground cable problems" recently. Several techs were sent to look at the problem, only to say "Sorry, it's an underground problem, call the cable department".

In the interim, Verizon was hounding me every week to get FIOS as "you will be converted to FIOS soon, you have no other options, it's part of a planned upgrade". A complaint to my State's DPU got "They can't do that!".

I dumped their phone sevice and went with another provider. If FIOS was cheaper / same price as DSL, I'd consider it.

FWIW, I'm located 3 blocks from the CO, and a large number of other people had the same problem and got the same "Fios is the solution!" speech.
sbcretired

join:2006-01-07
Scottville, MI

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sbcretired

join:2006-01-07
Scottville, MI

Verizon not alone in neglect

Verizon not alone in neglect, ATT is doing the same thing.
Think rural areas where there are no options to copper.

Fizzler73

@swbell.net

nothing new

There is not news nor it is new news. Copper has always been band-aided together. They will band-aid a line until the noise induced by new splices starts to degrade the service severely. Than they will take it a little further and eventually replace it but not after months and months.

I hate unions I was a member of the CWA for years and hated it. The union atmosphere bred laziness. Day after day you bust your hump and turn up circuits and what do you get? Criticism from other Union members who say you are working too fast or productive and causing the loss of another Union job. We had a minimum of 4 quids a day to complete. That was basically a service install. If I installed triple play into a house I got 3 quids one for each turn up. That could take me 30 minutes to several hours. After that I would find another quick install and than find a tree to sit under or another technician to jab with.

this is the problem with Unions. They breed low productivity and no innovation. Why would you work your hump off when the guy next to you no matter how little he does will get the exact same pay raise you get next year.
hrickpa

join:2001-06-07
Reading, PA
·Covad Communications
·Verizon Online DSL

same problems here but no FIOS Yet

the phone lines in the next block of me are damaged because of a garage fire when it rains or high humidity my phone and internet acts up badly. The electric company is the same here power here went out at least 6 times in a month until the line fried from where the garage fire was to the pole at the end of the block that's when the Electric company fix the problem right.
shocktexas3

join:2005-03-29
Hurst, TX

Re: same problems here but no FIOS Yet

Don't worry, all are going to change to entertainment companies, all are going to offer only Voip and most copper will be scrapped out. Utility companies will be replaced by big business, ruled by greed and will not have to answer to the Public Utility Commission.
Forums » Verizon Workers Say Telco Neglecting Copper


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